Count at the belt
Count every piece before you leave baggage claim. A suitcase left on the belt is the most common arrival-day problem.

A Hyundai Staria waiting for your family after you land at Jeddah Airport, with space for tired passengers and a trolley's worth of suitcases on the way to Makkah.
Arrival day

Usually 1 to 1.5 hours on the road
Yes. A Hyundai Staria with a private driver can meet your family or group after you land at Jeddah Airport and drive you to your Makkah hotel, roughly 100 km and usually one to one and a half hours.
Arrival day is when a group is at its most tired and its most loaded. Hours on a plane, a queue at immigration and a wait at the baggage belt leave little patience for squeezing into a small car or splitting the family across two.
That is when a minivan earns its place. Children can sleep, older parents can sit without climbing over bags, and the suitcases go in the back in one go. For two travellers with cabin bags it is unnecessary; for a family of five or six with a case each, it often makes the first hour in Saudi Arabia much easier.
Send the flight number, arrival time, passengers, bags and your Makkah hotel.
The group's contact person messages us once the phone is on.
A second message when every bag is on the trolleys, so the driver knows you are coming out.
The point agreed with your booking, which depends on the terminal and arrangements on the day.
Count every piece before you leave baggage claim. A suitcase left on the belt is the most common arrival-day problem.
Pushchairs, wheelchairs and boxes go in first. Tell us about them before you fly so the vehicle has room.
Passports, medicines, water and phone chargers stay with you, not in the back.
Send the hotel name with your flight details. Roads around the Masjid al-Haram are controlled and can be crowded, and a minivan cannot always stop at every hotel door, so the name lets us confirm the drop-off point before you land.
If you plan to go to the Haram soon after arriving, say so. Some groups want to check in first, others to leave bags with reception and go straight away, and the drop-off can be planned for either.
The question is really about the luggage and the group, not the road.
| Feature | Hyundai Staria | Sedan |
|---|---|---|
| After a long flight | Room to rest; children can sleep | Fine for one or two adults |
| Trolleys of suitcases | Luggage area for a family's cases | Boot space for a couple's bags |
| Group arriving together | Everyone in one vehicle | May need a second car |
If you are flying in as a couple with two suitcases, a sedan is the simpler and more economical choice.
In Ramadan and in the weeks around Hajj, Jeddah Airport handles very large numbers of arriving pilgrims. Immigration and baggage collection can take much longer than usual, and the arrival areas are crowded. That is when a pre-booked vehicle helps most, because you are not looking for transport for a whole family in a busy hall.
In these periods, send your booking early so we can confirm the Staria for your date, and expect the road to Makkah to be busier too. Plan your first evening in Makkah with that in mind.
Your flight, your group, your bags and your hotel. Send those and we confirm the Staria and price before you fly.
Send us the number of people and the number of bags, and we will recommend the vehicle. We would rather suggest a sedan for a couple with light luggage than send a minivan you do not need, and we would rather suggest a larger vehicle than have a family discover at the kerb that the cases do not fit.
Remember to count the bags you will be carrying on the way home too. If you plan to book the return to the airport with us, the luggage will usually be heavier then.
For a family or group with luggage, often yes: everyone travels together and the suitcases fit in one vehicle. For one or two people with light bags, a sedan is usually enough.
From the flight details you send, plus a message from your group's contact person after landing and again after baggage collection.
Night arrivals are common at Jeddah. The pickup is planned from your flight time, and the booking line can be reached at any hour.
We can plan the nearest practical drop-off point. Vehicle access near the mosque is controlled, so we agree it with you in advance.
Stay together in one place and call or message us. We will guide you to the meeting point. Walking around the terminal with trolleys usually makes it harder.
Yes. Send your departure flight and hotel, and we will plan the pickup back from your flight time.
We plan the pickup from your flight details and your messages after landing. If a long queue is likely, tell us, and settle any questions about waiting time by message before you fly.
There are checkpoints on the roads into Makkah, and passports or permits may be checked. After a long flight it is easy to pack everything into the luggage area, so make a point of keeping documents in a small bag on your lap.
If you are travelling with a large family, one person can hold all the passports together, which makes any check quicker for everyone in the vehicle.
Entry to Makkah is restricted to Muslims. If you have questions about permits or entry requirements, check them with your airline, tour operator or the relevant authorities before you fly.
The same applies to medicines and anything children need on the drive. Pack them in a small bag that stays with you in the cabin, so that the suitcases can be loaded once and left alone until you reach the hotel.
If you are arriving for Umrah and want to go to the Haram soon after reaching Makkah, tell the hotel in advance whether you need somewhere to leave luggage before check-in.
Distances and journey times are approximate and can vary with traffic, time of day, exact pickup and drop-off locations and travel conditions.
